Introduction
These Terms of Service constitute a legally binding agreement between you and Mobilogi Technologies Pvt. Ltd. (together with its subsidiaries and affiliates “Demandeals” “we” “our” or “us”) governing your use of our products, services, and tools (the “Services”).
1. Our Services
We provide a platform that enables businesses and individuals to create automated chat flows that they can deploy across a wide range of messaging services social media, and other third-party platforms.
2. Account Password Security and Phone Use
You must register with Demandeals and create an account to use the Services. By using the Services, you agree to provide true, accurate, current, and complete information as prompted by the registration process, and to maintain and promptly update the Account information to keep it accurate, current, and complete.
You are responsible for all activities that occur under your password or Account, even if not authorized by you. You agree to contact Demandeals immediately if you suspect unauthorized use of your Account or a breach of security.
3. User Generated Content
“User Generated Content” refers to any content information and materials that you or any user of the Services provide. You are solely responsible for your and your users’ User Generated Content, and Demandeals disclaims any responsibility for it. By submitting User Generated Content through the Services, you grant Demandeals permission to use it as needed for providing and improving the Services.
4. Communication by Text Message or Email
You agree that by providing your phone number and email address, you consent to Demandeals using these to perform and improve upon the Services, facilitate the carrying out of our Services, and provide information and reminders.
You may opt out of receiving calls or messages from us by modifying your Account settings on the Site or App or by emailing us.
5. Communication with Demandeals and its Clients
You verify that any contact information provided to Demandeals is accurate. By providing your phone number and/or email addresses, you expressly agree to be contacted regarding transactions, matters related to your account, and promotions from Demandeals and its clients.
6. Prohibited Uses
Users are prohibited from using the Services for unlawful purposes or in any manner that infringes upon the rights of others. This includes but is not limited to:
- Harassment, abuse, or threatening behavior.
- Uploading viruses or other malicious code.
- Interference with the security features of the Services.
- Attempting to access unauthorized Accounts or personal information.
7. Representations and Warranties; Compliance with Laws
You represent and warrant that you are of legal age, have the authority to enter into this Agreement, and will comply with any applicable local, state, or federal laws.
8. Mobile App Updates and Upgrades
By installing the App, you consent to the installation of any updates or upgrades released through the Services. You can uninstall the App at any time.
9. Billing and Payment
All fees, prices, and applicable taxes for subscription plans or other services provided by Demandeals are posted on the Site. Payments are made via a third-party payment processor, and you are responsible for maintaining accurate payment details.
10. Return, Refund And Cancellation
1. Returns
Eligibility for Returns: We accept returns for products within [number of days, e.g., 7 or 30 days] of the original purchase date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items: Certain items are non-returnable, including [list non-returnable items, e.g., perishable goods, personal care products, gift cards, downloadable software products, etc.]. Please review the product description to understand if it is eligible for return.
Return Process: To initiate a return, please contact our customer support at support@demandeals.com with your order number and reason for return. Once your request is approved, we will provide instructions on how to send the item back to us.
2. Refunds
Refund Eligibility: Upon receipt of your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed, and a credit will be automatically applied to your original payment method within [number of days, e.g., 7-14 days].
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item shows signs of use or is not in its original condition).
Late or Missing Refunds: If you haven't received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you've done this and still haven't received your refund, please contact us at support@demandeals.com.
3. Cancellations
Order Cancellation: Orders can be canceled within [number of hours, e.g., 24 hours] of placing the order as long as it hasn't been shipped. To cancel an order, please contact us at support@demandeals.com as soon as possible with your order number.
Automatic Cancellation: If we are unable to fulfill your order for any reason (e.g., product is out of stock, payment issues), we reserve the right to cancel your order and notify you immediately. A full refund will be issued if your payment has already been processed.
Subscription Cancellation: For subscription-based services, you can cancel your subscription at any time through your account settings. After cancellation, you will continue to have access to the services until the end of your billing cycle.
4. Exchanges
Product Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer support at support@demandeals.com.
11. Shipping Policy
1. General Information
At Demandeals, we strive to deliver your orders promptly and efficiently. We offer shipping services across multiple locations in India, and our delivery times may vary depending on your location and the product ordered.
2. Shipping Charges
Shipping charges are calculated based on the size, weight, and destination of the package. Any applicable shipping charges will be displayed at checkout before payment is made. In special promotions, shipping charges may be waived or discounted as per the offer terms.
3. Shipping Method
We work with trusted courier services to ensure that your orders are delivered on time. Standard delivery usually takes between 3-7 business days, depending on the destination. Expedited shipping options may also be available at an additional cost, which can be selected at checkout.
4. Order Tracking
Once your order has been dispatched, we will send you a confirmation email with tracking details, allowing you to monitor the progress of your shipment.
5. Delivery Timeframe
The estimated delivery time is based on your location and will be provided at checkout. Please note that delivery times are estimates and may be affected by external factors such as public holidays, weather conditions, and unforeseen logistics issues.
6. Delayed or Lost Shipments
In the event of a delay or lost shipment, please contact our customer service team at support@demandeals.com with your order details. We will investigate and resolve the issue at the earliest. If a package is confirmed lost, we will process a replacement or refund in accordance with our refund policy.
7. Payment via Razorpay
We offer a secure payment gateway through Razorpay, ensuring that your payment information is encrypted and safe. Once payment is confirmed through Razorpay, your order will be processed and shipped as per the timelines mentioned above.
8. Changes to Orders
If you need to modify or cancel your order, please contact us immediately. Once the order has been processed, we may not be able to accommodate changes. However, if the order has not been shipped, we will try our best to make adjustments.
9. International Shipping
Currently, we only ship within India. We are working towards expanding our shipping services to other countries in the future.
12. Termination and Suspension
Either party may terminate these Terms of Service at any time. You may delete your Account using the features on the Services. After cancellation, you will no longer have access to your Account or any information provided by the Services.
13. Links to Third-Party Websites
The Services may contain links to third-party websites. These links do not constitute an endorsement, and Demandeals is not responsible for the content or availability of any third-party websites.
14. Ownership and Intellectual Property Rights
All content on the Services, including text, graphics, designs, and software, is owned by Demandeals and is protected under copyright and intellectual property laws. Users may not copy, download, or use any proprietary content without written consent from Demandeals.
15. Disclaimer of Warranties
The Services are provided on an "as is" basis, without warranties or conditions of any kind. Demandeals does not guarantee that the Services will be free from errors, bugs, or interruptions, nor does it guarantee the accuracy or reliability of any content.
16. Indemnification
You agree to indemnify, defend, and hold harmless Demandeals from any claims, liabilities, or expenses arising out of your use of the Services or breach of this Agreement.
17. Dispute Resolution
Any disputes arising out of these Terms of Service will be settled by binding arbitration, unless a claim is eligible for small claims court. You agree to waive your right to participate in a class action lawsuit.
18. Governing Law
This Agreement is governed by the laws of the State of California, without regard to choice of law principles.
19. Changes to the Agreement
Demandeals reserves the right to modify or discontinue any of the terms and conditions of this Agreement at any time. You will be notified of any material changes, and continued use of the Services constitutes your acceptance of any changes.
Contacting Us
If you have any questions about these Terms of Service or about the Services, please contact us by submitting your question at support@demandeals.com or by mail to Mobilogi Technologies PRIVATE LIMITED 11th floor, Office No 1106/07, Ozone Biz Centre, Jehangir Boman Behram Rd, Bellasis Rd, Mumbai Central, Mumbai, Maharashtra 400008 India support@demandeals.com